ABRAJRUM · Technology & AI

AI that answers.AI that acts.

Voice agents connected to your business data and workflows, to welcome customers and follow orders and reservations through.

Book a demo

The call

From the first ringto the kitchen

A customer orders a shawarma; Sara suggests, reads it back, gets a yes, and the order lands in the POS.

Dramatization: voices generated with ElevenLabs and the POS screen designed for the video. Ordering in the product is qualified in a sandbox.

What the platform does

The conversation becomes a step in your work

A customer says a sentence; the agent reads the restaurant’s knowledge and menu, then acts through defined tools, and never announces success before the tool returns.

Hears
“A chicken shawarma with extra cheese, pickup in half an hour”
Arabic speech recognition
Grounds it
Chicken shawarma · cheese +0.250 · pickup available in 30 min
Menu and prices from system tools
Acts after a yes
Read-back → a clear “yes” → an order with a reference
Nothing is sent before consent

Sandbox exampleSandbox example using demo menu prices

Two products, one workflow

A dashboard per restaurant, a POS for the floor and kitchen

A cashier terminal, a laptop with the restaurant dashboard and a kitchen display — Generated scene, real screenDevices are illustrative only, not a hardware bundle we sell; the screens are real screenshots.

Smart Restaurant platform

A multi-restaurant platform: each restaurant has its own dashboard, data and agent.

Details

Point of sale

A point-of-sale for one restaurant per deployment, built on Odoo 19 Community with its own Arabic interface.

Details

Your existing systems

We start from the system you already run

Odoo is the first connection with a real path. Others are assessed on what the system exposes.

Ready connectionQualified in sandbox
Odoo: menu, prices and orders are qualified in the sandbox; live qualification happens per restaurant.
API & webhooksAvailable for verification
If your system exposes menu, quote and order creation over an API, we verify the contract and qualify it in a sandbox first.
Scoped connectorCustom development
For closed or in-house systems: a scoped connector after an assessment.

Integrations guide

Try the conversation

One session: type, switch to voice, come back to text, the context stays.

What the agent handles

Specific tasks, visible results

Customer service

“What are your hours? Do you deliver to Khalda?”

Before its first word the agent receives the restaurant card: hours, address, delivery zones and menu.

Details

Orders

A pickup or delivery order with options

Reads the order back and waits for a clear yes before sending it.

Details

Reservations

“A table for four, Thursday at eight”

Checks table availability and records or cancels reservations within the restaurant’s settings.

Details

Needs a person

Alert & follow-up

A complaint or a request outside the agent’s scope

When a caller needs a person, the agent alerts the manager on WhatsApp and logs the request for follow-up.

Details

Follow-up & outbound

Outbound calling not offered yet

Win-back messages

Win-back campaigns propose messages; nothing is sent until the owner approves.

Details

From call to kitchen

Five steps, each one documented

Sandbox example Sandbox example: from a customer request to confirmation to the order appearing on the kitchen display.

The customer asks by voice or text; the agent asks for missing options.
The restaurant card, menu and prices come from the system, not the model’s memory.
The cart is priced on the server and read back to the customer.
After a clear yes the order is sent with a reference and an idempotency key. No “sent” before the tool succeeds.
The order appears on the kitchen display and is tracked to ready.

Real product screenshotItem options dialog: extras and notes

Edited from real product screenshots and generated scenes, silent. Not a recording of a live operation.

Industries

We start where we have proof: restaurants and cafés

A dining room with a wall-mounted kitchen display and a cashier terminal

Restaurants

A call, the menu, a confirmation, then the kitchen.

A coffee bar with a tablet showing the POS

Cafés

Sizes, extras and pickup at rush hour.

Generated scene; real screenshots on screen. Serving Jordan, Saudi Arabia, the UAE, Lebanon and Egypt →

The character in its listening state with its blue lines lit

A voice that fits your business

Voice, dialect, knowledge and rules are product settings

Voice: Licensed ElevenLabs voices
Dialect: Per-agent dialect setting: Syrian, Lebanese, Jordanian, Palestinian or Saudi.
Knowledge: Restaurant profile and knowledge in one place: hours, address, policies and menu.
Rules: Prices come only from menu tools; the agent never speaks a price no tool returned.

Example configuration

Agent voice test with provider and dialect choice — Real product screenshot

Memory and staff hand-off

Remembers what the restaurant allows, knows when to call a person

Memory

Remembers a returning customer’s preferences when the restaurant enables memory; the restaurant can review and delete it.

Calling a person

When a caller needs a person, the agent alerts the manager on WhatsApp and logs the request for follow-up.

This is a WhatsApp alert to the manager with a follow-up log, not a live call transfer.

Customer list with test numbers — Real product screenshot

Trust and proof

See the workflow

Data isolation: A multi-restaurant platform: each restaurant has its own dashboard, data and agent.
Tool scope: Agent tools never take a restaurant id or price from speech; the server derives them from the session.
What we prove: Every statement on this site maps to code or a test in our claims register.

See the workflow Trust & data

FAQ

Straight answers

Does it understand Arabic and dialects?

A voice agent that speaks warm Levantine Arabic, takes conversations in the browser and can be connected to a phone line over SIP. Per-agent dialect setting: Syrian, Lebanese, Jordanian, Palestinian or Saudi.

How does it connect to my system?

Odoo: menu, prices and orders are qualified in the sandbox; live qualification happens per restaurant. For other systems we first verify the available API.

Do I have to change my POS?

Not necessarily. We can connect your system if it allows it, or you can use our point of sale.

Can the voice be customised?

Configure the agent’s persona, voice and phrases, with a coach that helps refine answers and item pronunciation.

How long does connecting take?

It depends on the system and data readiness. We set a timeline after an assessment rather than promise a fixed one.

What does it cost?

We prepare an offer that fits your size, branches and channels. Ask for a quote.

Can a call go to a person?

When a caller needs a person, the agent alerts the manager on WhatsApp and logs the request for follow-up. Live call transfer is not part of the current offer.

Are calls recorded?

The platform keeps conversation transcripts in the restaurant’s log. This website does not store your raw audio.

Where does data go?

Speech is processed by our providers (Deepgram, OpenAI, ElevenLabs). The detailed retention policy is published with the approved privacy policy.

What if the internet or a provider fails?

The system needs an internet connection; there is no offline selling mode today. If a provider fails mid-conversation you see a clear error and can continue in text.

Does it take orders when the restaurant is closed?

When the register is closed the system refuses new orders, including scheduled ones.

All questions

See the assistant work on your business

Start a conversation now, or book a demo with the team.

Book a demo