Listens, answers, acts — and knows when to stop

• Listening

  Speech recognition by Deepgram, voice by ElevenLabs, reasoning by OpenAI models with a fallback model.

• Answering

  Before its first word the agent receives the restaurant card: hours, address, delivery zones and menu.

• Dialect

  Per-agent dialect setting: Syrian, Lebanese, Jordanian, Palestinian or Saudi.

• Acting

  Reads the order back and waits for a clear yes before sending it.

• Reservations

  Checks table availability and records or cancels reservations within the restaurant’s settings.

• Hand-off

  When a caller needs a person, the agent alerts the manager on WhatsApp and logs the request for follow-up.

  This is an alert and follow-up, not a live call transfer.

• Memory

  Remembers a returning customer’s preferences when the restaurant enables memory; the restaurant can review and delete it.

Channels: the browser (used in live tests), and phone over SIP with per-customer carrier qualification. Outbound calling is not offered yet.