Follow-up and alerts: when a person is needed
Complaints and special requests need a person, and customers who stopped ordering go unfollowed.
How the path works
- 01
The agent recognises a request that needs a person.
- 02
It alerts the manager on WhatsApp and logs the request.
- 03
Win-back proposes messages; the owner approves before sending.
What backs this
When a caller needs a person, the agent alerts the manager on WhatsApp and logs the request for follow-up.
This is an alert and follow-up, not a live call transfer.
Win-back campaigns propose messages; nothing is sent until the owner approves.
An owner assistant in the dashboard, WhatsApp and Telegram; any change runs only after the owner confirms.
What it needs
A manager WhatsApp number
Campaigns enabled in the dashboard
Operating limits
The alert is not a live call transfer, and outbound calling is not offered yet.
See the assistant work on your business
Start a conversation now, or book a demo with the team.