Frequently asked questions
Straight answers about AI voice agents: Arabic dialects, orders, reservations, POS integration, ChatGPT, data, cost and how to get started.
AI voice agents
What is an AI voice agent?
An AI voice agent is software that talks with customers by voice like a service representative: it turns speech into text, understands the request with a language model connected to the business’s systems, replies in a natural voice and completes the task, such as placing an order or booking a table.
How is a voice agent different from an IVR?
A traditional IVR asks callers to press numbers in a fixed menu. A voice agent understands free speech, answers and acts inside your systems. An IVR routes the call; an agent finishes the job.
Does it understand Jordanian and Gulf Arabic?
Sara speaks warm Levantine Arabic, and each agent’s dialect can be set to Syrian, Lebanese, Jordanian, Palestinian or Saudi. We test recognition on your customers’ real questions before launch.
Does it speak Arabic and English?
Yes, the agent works in Arabic and English, and you can try both on this site. Mixing the two in one sentence is common in the region, and we test it with each restaurant.
Does it work on a phone line?
The agent takes conversations in the browser and can be connected to a phone line over SIP. We have not yet published a documented live carrier call, and we plan the phone connection with each client.
What happens when a caller needs a person?
The agent alerts the restaurant manager on WhatsApp and logs the request for follow-up. This is an alert and follow-up, not a live call transfer.
Can the agent make up a price or a fact?
Prices come only from menu tools; the agent never speaks a price no tool returned. Before sending any order it reads it back and waits for a clear yes.
Does it remember returning customers?
When the restaurant enables memory, the agent remembers a returning customer’s preferences, and the restaurant can review and delete them.
Can the voice and persona be customised?
Yes. You set the agent’s persona, voice and phrases, with a coach that helps refine answers and how menu items are pronounced.
Restaurants, orders and reservations
Can it take a full order with extras and notes?
Yes. It records items, sizes, extras and notes from the restaurant’s menu, sets pickup or delivery, then reads the whole order back and waits for the customer’s yes before sending it.
Can it book tables?
Yes. It checks table availability and records or cancels reservations within the restaurant’s settings.
Does it take orders when the restaurant is closed?
No. When the register is closed the system refuses new orders, including scheduled ones.
Can an order be scheduled for later?
Yes, within opening hours and the capacity of each time slot.
Does it work with my POS?
If your system allows integration we first verify its API, then connect it. Our Odoo connection is qualified in the sandbox, with live qualification per restaurant. You can also start on the built-in demo POS and switch later.
Does it answer WhatsApp too?
The restaurant dashboard has a WhatsApp inbox, and automated replies are switched on per restaurant by an operational decision. They are not on for everyone by default.
Does AI replace receptionists?
The goal is for the agent to handle repetitive calls so the team can focus on the restaurant floor. Decisions that need human judgement, such as complaints, go to the manager.
Does the system message customers on its own?
No. Win-back campaigns propose messages; nothing is sent until the owner approves.
ChatGPT, Gemini and AI for business
Can I just use ChatGPT to answer customers?
A general assistant doesn’t know your menu or prices, and it can’t place an order in your system or answer a phone call. A business agent uses similar language models, but it is connected to your data and tools and follows clear rules.
Which models and technologies do you use?
Speech recognition by Deepgram, voice by ElevenLabs, and reasoning by OpenAI models with a fallback model.
What’s the difference between a chatbot and an AI agent?
A traditional chatbot answers from a pre-written script. An AI agent understands natural language and uses real tools, like the menu, reservations and the order system, to complete the task.
Restaurant point of sale
What is a restaurant POS?
A point-of-sale (POS), or cashier system, records orders and payments and sends them to the kitchen. Ours covers the cashier, kitchen display, delivery, register and inventory, with an Arabic interface.
Is Odoo suitable for restaurants?
Our POS is built on Odoo 19 Community with our own Arabic interface, one restaurant per deployment. Inventory, recipes and purchasing run on native Odoo models; stock valuation and multi-warehouse are untested.
What is a kitchen display system (KDS)?
A screen in the kitchen that shows each order as soon as it is confirmed, by station, and tracks it until it is ready, replacing paper tickets.
Does the POS work offline?
No. The system needs an internet connection; there is no offline selling mode today.
Does it take card payments?
Cash or card. A card payment is recorded manually after it completes on the bank terminal; there is no direct payment gateway or terminal integration.
Does it print Arabic receipts?
Arabic receipts and kitchen tickets are being qualified on physical printers; we don’t claim a specific printer or cash drawer model.
Does it support e-invoicing (such as ZATCA)?
E-invoicing is not among the system’s published capabilities today. Contact us to review your country’s requirements before any commitment.
Data and privacy
Are calls recorded?
The platform keeps conversation transcripts in the restaurant’s log. This website does not store your raw audio.
Where is data processed?
Speech is processed by our providers: Deepgram, OpenAI and ElevenLabs. The detailed retention policy is published with the approved privacy policy.
Is each restaurant’s data separate?
Yes. Each restaurant has its own dashboard, data and agent on the platform. There is one owner account per restaurant today, with no staff roles yet.
Cost and getting started
How much does an AI voice agent cost?
We prepare an offer that fits your size, branches and channels. Cost is usually driven by conversation minutes, phone connectivity, the speech and voice models, and the integrations you need.
How long does setup take?
It depends on your system and data readiness: menu, options, delivery zones and hours. We set a timeline after an assessment rather than promise a fixed one.
Can I try it before signing up?
Yes. You can talk to the assistant on this site by text or voice, and book a demo where we try the agent on your menu.
Which countries do you serve?
We focus on Jordan, Saudi Arabia, the UAE, Lebanon and Egypt.
Do you build custom software and websites?
Yes. We build custom websites, software and AI-powered digital solutions; this website is one example of our work.
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